We're committed to the safety and wellbeing of our customers and the community. 

Why Register as a Life Support Customer? 

Life Support customers receive additional support and consideration when we plan our maintenance and during unexpected emergency power interruptions.  

This support can include: 

• Offering a loan backup battery for planned outages
• SMS notifications to remind you before a planned interruption
• SMS notifications during unplanned power outages
• A dedicated phone number for registered life support customers
• 24/7 updates on Jemena’s power outage website
• 24/7 Faults and Emergencies phone number  
• Priority restoration for any fault or outage on the network which impacts your property 

You can register as a Life Support customer if you use any of the following equipment: 

• an oxygen concentrator
• an intermittent peritoneal dialysis machine
• a kidney dialysis machine
• a chronic positive airways pressure respirator
• Crigler-Najjar syndrome phototherapy equipment
• a ventilator for life support
• any other electrical equipment that a doctor believes is important in maintaining your health 

You can also register for life support for any reason your doctor deems is essential to your health such as: 

• Sleep Apnea
• Emergency alert buttons
• Heating or cooling conditions
• Hot water
• Electric beds or chairs
• any other electrical equipment that a doctor believes is important in maintaining your health  

How do I register? 

If you have life support equipment on your premises, you can register by contacting: 

• your electricity or gas retailer - the company you receive your energy bills from, or
• by contacting Jemena

Once you are registered, you will be sent an information pack with a medical confirmation form that needs to be signed by your medical practitioner. If you do not return the medical confirmation form within the required timeframe, then you may be de-registered from life support. 

Power outages 

We understand there’s never a convenient time for the power to go out. Click here for some tips to help you manage during a power outage.